Are your Agents CMS compliant? SEC has conducted more than 25,000 Medicaid and Medicare Managed Care audits covering Marketing | Sales Compliance and Member service. Our Face-to-Face, Events or Call Center Intelligence Solutions have consistently facilitated plans in maintaining enrollment privileges with CMS and SDOH.
Service Evaluation Concepts provides Front-Line Business Intelligence that will measure "the Designed Member Experience" for any Medicaid and|or Medicare Plans throughout the United States. SEC has conducted more than 25,000 audits in this industry covering the discipline of Marketing|Sales for Compliance and Customer Service. Our Front-Line Business Intelligence Solutions have consistently facilitated plans in maintaining enrollment protocol privileges of CMS and|or SDOH.
Each member of our panel of more than 250,000 Brand Agents (Undercover Compliance Agents) must successfully complete plan-specific training and certification before conducting an evaluation. SEC customizes evaluation collateral so that it incorporates both organizational needs, and CMS’ regulatory requirements. Further, SEC’s BI Reporting & Dashboard Gallery provides access to real time audit data, allowing you to monitor compliance with CMS’ suggested protocol and best practices to develop effective and relevant training. No matter what your objectives, we will partner with you to develop a customized program that will provide actionable intelligence using state-of-the-art technologies and proven research methodologies.
We help our clients to:
Serving many sectors and situations in the healthcare industry including:
We offer customized programs using the following methodologies:
Compliance Builder Packages