Point of Experience Real-Time Consoles
Gain insight into customer attitudes! SEC’s Point of Experience Customer Sentiment Console provides your business with economical, real-time customer feedback so you can react quickly and easily.
Real-time Feedback for Better Service!
You are now able to strategically ASK, ANALYZE and ACT upon "REAL Customer Sentiment" when and where it happens, eliminating the need of recall associated with traditional surveys!
Measuring the "Designed Customer Experience" at the point of contact has never been so easy! We want to maximize conversion with informed business decisions based on REAL customers, REAL experience, REAL-Time!
- Improve front-line performance by encouraging employees to invite customers to provide their sentiments about their shopping experience.
- Customers respond on site without intervention of any bias. This puts them at ease and also enhances the validity of the information they give.
- Eliminate counterproductive delays associated with labor-intensive comment cards or email surveys.
- Centralized Enterprise Data is delivered instantly with Dashboard Analysis of the customer pathway from all touch-points and all levels of the organization.
- Create Categorized Alerts that are automatically distributed to pre-defined personnel accountable for action planning.
- Automotive Sales and Service Departments
- Banks and Credit Unions
- Convenience Stores
- Drug stores
- Entertainment Venues
- Gas Stations
- Grocery Stores
- Health & Fitness
- Personal services
- Retail Stores
- Sports Facilities
Several models for you to choose from!