Mobile Customer Feedback

Collect real-time data from shoppers and research participants using mobile devices with video, audio and text capabilities. With the proliferation of mobile devices, smart phones and text messaging, we can engage participants in ways never before possible and collect real-time data of their experiences in the moment.

It’s Easy

Participants are recruited just like in other types of studies. Then, over a period of days or weeks, they receive your predetermined questions at specified times and simply text-back their responses. All responses are automatically gathered and sorted by question and participant. We do all the set-up, program the questions and e-mail your transcript to you daily.

It Opens Up New Research Ideas

With In-The-Moment Qualitative, there really is no limit to the kinds of studies you can create:
  • Conduct studies on shopping WHILE participants are in the stores
  • Conduct studies about eating habits DURING the lunch hour
  • Conduct studies on computer use at the office WHILE participants are at work
  • Conduct studies on TV viewing habits DURING prime time while participants are watching TV
  • The possibilities are endless

It’s Flexible

Our unique system was designed from the ground up to be flexible and accommodate most any study structure:
  • The system can send and receive text messages to and from any mobile phone in the world.
  • Studies can accommodate up to 100 participants
  • Researchers can send out up to 10 unique messages per day (each with its own send time)
  • There is the opportunity for asking clarification of responses
  • Studies can last up to 30 days
  • Questions can be qualitative or quantitative in nature