| Organizational Intelligence |
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Is your team working together? Customer loyalty is directly related to positive employee attitudes. SEC can help you quantify employee opinions, frustrations, and experiences and how they affect sales and profitability data.
41% of customers credit their loyalty to a business because of positive employee attitudes. SEC can help you improve customer loyalty by strengthening your employee relationships. Our Organizational Intelligence programs include employee satisfaction surveys and employee engagement solutions that make it easy to hear employees' ideas and have the ability to react quickly. Listening to front-line workers can help companies learn ways to improv e their processes, keep employees enthused and productive, and reduce employee turnover. Reduce Employee Churn Engaged employees are more effective, provide better customer experiences and stay with you longer, reducing the cost of employee churn. An effective employee engagement program requires input from your employees. Annual staff surveys, regular pulse surveys and ad-hoc programs that capture attitudes at times of organizational change help to build a picture of engagement across your business—and help you understand when you need to act. SEC enables your HR team to create company-wide, complex surveys for your annual employee satisfaction program, and enables you to analyze and share that data with key stakeholders. You can also create shorter, flexible feedback programs to focus on regional, departmental or event-driven issues to keep your finger on the pulse in the meantime. Boost Employee Engagement Engaged employees are more effective, provide better customer experiences and stay with you longer, reducing the cost of employee churn. An effective employee engagement program requires input from your employees. Annual staff surveys, regular pulse surveys and ad-hoc programs that capture attitudes at times of organizational change help to build a picture of engagement across your business—and help you understand when you need to act. SEC enables your HR team to create company-wide, complex surveys for your annual employee satisfaction program, and enables you to analyze and share that data with key stakeholders. You can also create shorter, flexible feedback programs to focus on regional, departmental or event-driven issues to keep your finger on the pulse in the meantime. Keep Your Best Employees Add the Voice of the Employee to your talent management program, giving you better insight into what drives top employees to succeed. Use this insight to pre-empt situations in which your best people might not be fulfilled in their roles, and prevent them from leaving for pastures new. Manage Change Effectively Use employee views to improve change processes. Deploy regular surveys to employees affected by organizational change, and react quickly to problems that arise—limiting negative impact. Build a Strong Corporate Culture Demonstrate your commitment to your workforce. Actively gathering employee opinions and being seen to act on them shows you take their views seriously. Share results of surveys across the company where appropriate, to show exactly how you’ve reacted to their comments. Add customer feedback to the mix so front line staff understand exactly how their actions affect the company. Make On-Boarding Easier SEC can help make employee on-boarding and orientation easier. Our survey and training tools can be customized to help you educate your new hires about company policies, proper procedures, and just about anything else you can think of. Our system allows you to document what materials they’ve reviewed and even lets you quiz them to be sure they’ve understood! Facility Audits
Not sure whether all your locations measure up? SEC’s army of 250,000 brand agents can be deployed to inspect and document facility conditions at almost any location nationwide. Our rich media supported reporting system can be customized to alert you about critical issues within minutes.Temporary HelpNeed extra temporary help for occasional tasks like annual inventory taking? SEC’s army of 250,000 highly-trained brand agents can be deployed to help at almost any location nationwide. Organizational Audit PackageNot looking for an ongoing program? Not sure exactly what you need? Let our organizational experts put together an introductory package of services at a price you can afford, with no long-term commitment. Please call 516.576.1188 x.3530 or email us at
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Mystery Shopping - A Business Intelligence Tool
2012-01-07 21:44:30
You have to measure, what you are trying manage! Mystery Shopping supports a discipline that enables serious observation of front-line Key Performance Indicators (KPI's). It is not the only methodology available but it is most effective when it is applied correctly.
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