We’re constantly developing new tools to improve the quality of the data we provide. Our newest application, Smart Agent, leverages the latest in smart phone technology to deliver better quality data to you and your managers, faster than ever before.
Specially designed multi-purpose mobile application that integrates with existing SEC management and reporting systems
Built-in GPS tracking identifies & locates the closest available Brand Agent matching the client’s demographic criteria
Can be used for Overt or Covert Market Intelligence gathering, inspections, Competitive Intelligence and Intercepts surveys
Can be used by your internal staff to conduct site inspections enabling the Intelligence to be gathered in real-time
Compatible with iPhone, Blackberry and Android devices
Specially-designed interface allows SEC Brand Agents to capture and upload a wide variety of files to share with clients:
Still pictures, Video recordings, Audio recordings, Text messages, Barcode scans, Document collateral etc...
The SmartAgent Application works on any Smart Phone, Tablet, Laptop with access to the Internet
Not sure what you're looking for?
Let our business intelligence experts put together an introductory package of services that meets your needs and your budget, with no long-term commitment. Please call 516.576.1188 x.3530 or email us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
for more information.
Be wary of companies using some form of SEC’s name, location or logo in a scam that lures mystery shoppers into paid training assignments involving the depositing of large checks made payable to the shopper into the shopper’s account in advance of completing the requested assignment. Personal financial loss could result.
Mystery Shopping - A Business Intelligence Tool 2012-01-07 21:44:30
You have to measure, what you are trying manage! Mystery Shopping supports a discipline that enables serious observation of front-line Key Performance Indicators (KPI's). It is not the only methodology available but it is most effective when it is applied correctly.
We ...
If you would like to learn more about how SEC can help you build your brand, please click here to call us, or fill out the contact form and a member of our team will contact you promptly.
Service Evaluation Concepts, Inc. 210 Crossways Park Drive Woodbury, NY 11797 Client Phone: 516-576-1188 Client Fax:516-450-3466
BA Phone: 516-714-0323 BA Fax:516-450-3466
BECOME A BRAND AGENT
What is a Brand Agent?
A Brand Agent (BA's) is a research participant or mystery shopper deployed to help enhance a business' ability to prevent the loss of impact resulting from customer experience. SEC Brand Agents help enable our clients to efficiently monitor, measure, and maintain expected standards of execution for service, training, compliance, integrity, and overall operations. As an SEC Brand Agent you will help hold the mirror to an organization and reflect the reality of the front-line customer Interaction.