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What are you doing now to measure your customer’s experience?
Customer Focus Groups Customer Intercepts Employee Surveys
Website surveys Mystery Shopping Other
Customer Comments Cards Telephone Surveys

Describe your company's business:
 
Do you currently have a program in place or are you researching for a new program?
This is a new program for us.
We are upgrading an existing Customer Experience Program.

If you have a program currently, describe how that works and provide details of its strengths and weaknesses:


If you are just researching for a new program, describe what you want to evaluate and why you are considering Service Evaluation Concepts:


List the number of locations you are thinking about evaluating and how often do you want to evaluate each one?


Outline what you are looking to accomplish in this program:


Please specify your timeline for implementation:
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