• ASK | ANALYZE | ACT

    The Complete Business Intelligence Platform for Measuring Human Centricity at every Touch-point
  • Customer Loyalty

    Customer Loyalty Solutions

    Measure the customer experience to improve your bottom line.

    • Mystery shopping
    • Customer feedback
    • Customer satisfaction surveys
    • Call monitoring
    • Social Media Monitoring
    • Competitive reviews
    Find out more
  • Compliance

    Compliance Audits

    Identify and improve key performance indicators that drive patient satisfaction.

    • Ensure CMS, MIPPA & Sales compliance
    • Medicare Advantage Plan marketing
    • Operational compliance audits
    • Improve sales agent relationships
    • Audio Assist - Scope of Appointment call recording
    Find out more
  • Brand Alignment

    Brand Alignment Solutions

    Be sure your customers are getting the right message across all touch points.

    • Mystery Shopping & Customer Feedback Services
    • SmartAgent™ smart phone mobile intelligence gathering
    • Call center call monitoring and recording
    • AdTrack marketing & sales tracking tools
    • Pulse online reputation monitoring
    Find out more
  • Competitive Evaluations

    Gain a Competitive Edge

    Know how you stack up against the competition in the minds of your customers.

    • Market position reviews
    • Pricing comparisons
    • Smart Agent Mobile intelligence gathering solutions
    • Pulse online reputation monitoring
    • Focus Groups
    Find out more
  • Organizational Audits

    Build Your Best Team

    Improve employee satisfaction and increase your bottom line.

    • Customer Service Training Tools
    • Employee Engagement Audits
    • Employee Satisfaction surveys
    • Facility Audits
    • Human Resource Audits
    • New hire orientation
    Find out more

Return on Intelligence

Service Evaluation Concepts provides powerful & effective Customer Experience Optimization tools and resources to some of the best known brands in the world. Our unique and custom tailored services enable clients to manage the customer experience at every touchpoint.

Our comprehensive suite of tools delivers a complete picture of organizational performance to your desktop. By combining knowledge about employee behaviors, customer perceptions, competitive intelligence, and financial performance, we help you measure, manage and monitor the key performance indicators that matter most for your business, and pinpoint actionable opportunities to increase satisfaction, build loyalty and improve your bottom line.


the blog

Compliance Intelligence: Helping health care insurers maneuver legal landscape, project positive brand imagen

Compliance Intelligence: Helping health care insurers maneuver legal landscape, project positive brand image

Posted: 2014-05-13 15:35:35

The Patient Protection and Affordable Care Act has opened a vast marketplace for today’s health care insurers as millions of Americans shop for coverage in compliance with the new health care reform law. Yet at the same time, this business boon brings to the forefront a...

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CASE STUDY

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Turning ordinary customers into Brand Promoters

Case History Do you know what percentage of your customers would actually enthusiastica...

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